Microsoft Outlook for Windows had an hour-long outage this evening, which led to users reporting issues in sending and receiving emails. As identified by Microsoft, the bug pertains only to the Outlook for Windows client and asked users to try the Android/iOS clients meanwhile. The maker is reading the patch for this, and a workaround was suggested until then.
Bug in Microsoft Outlook for Windows
Windows 10 users this evening faced a short outage on the Outlook desktop client, which then started showing messages partially. This displays a blank screen when trying to access the emails received or trying to compose one. It’s found to be happening with the accounts of Outlook in build 13929.20372 (version 2104).
One user on Reddit reported as “I cannot get messages to load in Outlook fully. If I go to the web interface, they load, but not in the application itself.” Microsoft has acknowledged this issue and referred users to try out the Android or iOS client instead, while they have found the root cause of it and preparing a fix in the next update.
Meanwhile, if you’re interested in trying out a workaround for this, here’s what to do – Downgrade to the previous version. Here’s how to do it;
- Open Command Prompt administrator privilege. For this, go to Start, type cmd, and hit Enter.
- Here, in the command line, type as follows cd “C:\Program Files\Common Files\microsoft shared\ClickToRun” and press Enter.
- Now, type as “officec2rclient.exe /update user updatetoversion=16.0.13901.20462” and hit Enter.
That’s it. Now restart the Outlook client to see it working perfectly, as before. Also, make sure you turn off the automatic updates to Outlook client as they can voluntarily stepup the version to cause issues as now again. For this, go to File > Account > Update Options > Disable Updates.
Also, one can try opening the Outlook client in Safe Mode to use it normally. If not, desktop users can try the Outlook web to process their emails. As Microsoft said, a patch for this is expected to be rolled out in the next 3-4 hours.